Design: Krisota’s Cake Shop makes every effort to create a cake designed to your exact wishes. It is your responsibility to ensure that your wishes are clearly stated and color swatches, photographs and other design aspects are given accurately to your cake designer.
Flowers for wedding cakes: If you are requesting real flowers be included in your cake design, please have your florist provide the correct type and number of flowers needed to complete your desired design. We require that you or your florist deliver your flowers at least 1 hour prior to our agreed upon cake delivery time. If flowers are not present at the time we arrive, we cannot remain on site for more than 10 minutes after we arrive and the rest of the desserts are set up. This is due to our often tight delivery schedule of other wedding cakes and desserts for other customers that preclude us from waiting for an indefinite period of time at your venue. If we must leave without the flowers being added to your cake, it will be your or your wedding coordinator’s responsibility to decorate the cake with the flowers upon our departure.
Pickup waiver: All cakes are stored in the refrigerator overnight to ensure firmness and reinforced with dowels for safe transport to the event location. If you have chosen to have your cake picked up, we cannot be responsible for damage to any cake once it has left our shop. Any repairs or replacement cakes will be subject to additional fees.
Delivery/Setup: A cake table must be available at delivery time. If the table is to be skirted or otherwise covered, it must be prepared before the cake is delivered. The table must be secure and level and must be able to support a minimum of 50 pounds. Please have a trusted individual present at the time of delivery to accept the delivery. Once the cake is set up and accepted, it is no longer the responsibility of Krisota’s Cake Shop and we will not be held responsible Payment policy: Krisota’s Cake Shop will provide an invoice/contract with all your cake details. Once you have reviewed your invoice/contract, you would then provide a 30% deposit to confirm your order. 70% is due a week before you event date. At Krisota’s Cake Shop we accept, Venmo, PayPal, Zelle and Credit Card (Payment details are on the invoice/contract).
Deposit for Wedding and Custom Cakes: Contract/invoices are not valid or binding until a 30% deposit has been received. Deposits are non-refundable.
Cancellations: Deposits are non-refundable. If your event is cancelled, you can use your deposit as a credit towards a future special event.
Weather / Climate Conditions: It is your responsibility to ensure that the cake will be stored and set-up in an area that is climate controlled to ensure that the wedding cake remains intact and retains its original condition. Extremely high temperatures and humidity due to weather conditions and the lack of a cool environment at the appointed location may adversely affect the condition of the cake. Krisota’s Cake Shop will take every step possible to ensure a quality product upon delivery. Krisota’s Cake Shop cannot be held responsible for unfavorable conditions at the cake’s destination. Please note that direct sunlight and temperatures of 75 degrees and higher may have drastic and adverse affects on any confection ordered.
Allergies: Please note that although a product may not contain nuts, many items are made in our traditional kitchen that handles nuts, eggs, soy, milk and wheat. Items that are expressly marked as gluten free, were made in our dedicated gluten free area of the kitchen and should be free of gluten contaminates. We will do our best to communicate this to anyone ordering a gluten free item before we begin the work. The desserts you and your guests will consume could come in contact with other food items outside of our bakery (i.e. at your event) that could cause allergic reactions in some people. Please inform your guests that it is their choice to consume our product, and Krisota’s Cake Shop is not liable for any allergic reactions. All of our traditional products are prepared on shared equipment. All of our gluten free items are prepared in our dedicated gluten free area of the kitchen. We are happy to discuss our methods of preparation with you at any time.